this is getting annoying

[ratcreature]

Is there a way to unsubscribe from the repeated AO3 fundraising E-Mails?

I get that they need money to run, but frankly mailing me more than once on top of the persistent banner that won't stay away after clicking it closed, is not making me more likely to donate to them.

Comments

[melannen]

Have you been getting more than one per drive?

As far as I know, they only send one per account per drive (twice per year, one in April, one in October), and that's it - that's all I've ever gotten.

If you're getting more than one email per membership drive, either you have multiple accounts linked to that email, or something's gone wrong.

[ratcreature]

I definitely have only one account associated with one address (only one pseud for that one account too and they both have "ratcreature" in the address), and I have been getting two mails so far for this fundraiser (one this morning before I posted this and one the day before yesterday in the evening so it kind of felt like daily mails), which is not a huge number, but still annoys me.

It is not a duplicate sending either, as they have slightly different texts and phrasings about thank you gifts and recurring donations or such in the body, though both have the "Support Your Archive: Donate Today!" subject line. I fully expect to get another one tomorrow since there doesn't seem to be an option to unsubscribe from these.

[melannen]

Huh, I've only ever gotten one per drive the entire time the AO3 has existed, whether I'm a member at the time or not (including this time - I got one on the 11th, and that's it.)

If you get a third one I'd say it's worth sending in a support ticket.

[melannen]

I popped my head in the devmem staff chat just to make sure I'm not talking nonsense, and they said if they have two different subject lines, one of them is for current donors only and one is for users, and the donors only one should have an unsubscribe link in it.

If they both had the same subject line and were for the same account, that was due to the email issues they had the other day, they apologize and you shouldn't get any more until next spring.

(I just had to unsubscribe from half a dozen US politics orgs because they wouldn't stop sending fundraising appeals literally once a day all year, so I am very invested in OTW not ending up like that!)

[gwyn]

That's strange that you're getting a lot --I did get two, but I didn't look at them closely. I think it had to do with the server hiccup they had yesterday--I didn't get my kudos email, sad and pathetic as it was, and I finally had a fic comment after like weeks and weeks, which I didn't receive until late at night. I looked at their twitter feed and they said there was a mail server issue and they'd poked it. That's my theory, anyway.

[ratcreature]

I also got just two (so far), but I don't subscribe to their twitter or anything for explanations, and didn't have any other mail issues (I don't get kudos daily, and subscription/update notifications arrived ok), so with my disgruntled base disposition and the lack of an unsubscribe link I assumed they now would send them frequently during the fundraiser with updates or something, much like that banner that won't remember that you clicked it closed many times already.

[gwyn]

I don't do twitter, but if you go to the AO3 home page when something weird is happening, there's a box with latest otw tweets for updates (as far as I know, it's the only way to see them unless you're actually on twitter). So whenever something happens, I look there first, though they don't always do that right away or it's obviously something only I'm having.

I'm not sure which browser you use, but I've never had the bar come back unless I was completely logged out. But I tend to leave my browsers open, logged in, and sleep the computer rather than turn it off, when I'm working a lot.

[ratcreature]

I mostly read on my tablet and my browser also stays open and logged in (with a ridiculous number of tabs), but that banner stays closed in the same tab after I click the x, but as soon as I open another I see it again. So when I get five update mails and click on the new chapter links, I have to close it five times, and then again if I follow any link from browsing in the archive.

[marcelo]

I got a donation request the day after I donated, so I assume there might be something going wrong in that part of their system.

[ratcreature]

According to other comments there seems to have been a mail server hiccup causing two mails to go out (for some?). I haven't gotten any more so far at least.